FAQs
What currency are the prices do I see in the site?
All prices are in USD.
DISCLAIMER:
We are not responsible for lost/stolen/misplaced packages by the postal service during transit to your destination, or returned packages due to incorrect shipping addresses, or ANY postal service issues. We will NOT under any circumstances be responsible for lost/untracked/stolen or customs retaining your package. We are not responsible for any customs charges or fees that may be charged to you upon delivery of your package to your country; we do not reimburse any customs charges or fees imposed by your country, so please keep this in mind when placing an order.
International Shipping - Falsely altering a government document is illegal so please do not ask if your value on the label can be adjusted to avoid import/VAT or any fees. We will not take part.
If items are broken due to shipping, email us at tracyspowderroom@gmail.com or message us on Etsy with your order number and pictures (no videos) so we can help you. Products must be claimed damaged within the first 3 days of the delivered date.
By completing your purchase with Tracy’s Powder Room, you acknowledge and agree to the terms specified above.
The Processing Time
It can take anywhere between 1 to 2 business WEEKS before the order ships. Business days do not include Saturdays, Sundays, or holidays. I do my very BEST to ship orders out BEFORE then, but have that cushion there for high volume sale periods (and due to the fact I am a one woman show (-:). HOWEVER, if you have ANY questions or concerns regarding your order or status PLEASE DO NOT HESITATE to message me. I check my emails often and reply as soon as I see a message. I LOVE all of you and want you to feel comfortable talking with me about anything!
I just placed an order, when will it ship?
It can take anywhere between 1 to 2 business WEEKS before the order ships. Business days do not include Saturdays, Sundays, or holidays. I do my very BEST to ship orders out BEFORE then, but have that cushion there for high volume sale periods (and due to the fact I am a one woman show (-:). HOWEVER, if you have ANY questions or concerns regarding your order or status PLEASE DO NOT HESITATE to message me. I check my emails often and reply as soon as I see a message. I LOVE all of you and want you to feel comfortable talking with me about anything!
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order within 24 hrs after placing your order.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at tracyspowderroom@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to tracyspowderroom@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.