FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
It can take anywhere between 1 to 2 business WEEKS before the order ships. Business days do not include Saturdays, Sundays, or holidays. I do my very BEST to ship orders out BEFORE then, but have that cushion there for high volume sale periods (and due to the fact I am a one woman show (-:). HOWEVER, if you have ANY questions or concerns regarding your order or status PLEASE DO NOT HESITATE to message me. I check my emails often and reply as soon as I see a message. I LOVE all of you and want you to feel comfortable talking with me about anything!


Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order within 24 hrs after placing your order. 

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at tracyspowderroom@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. 

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to tracyspowderroom@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.